POS Technical Support Representative

Junior specialist

Valid until
2021-12-30
Field
Operations & Customer Service
Location
Vilnius
Position salary
€ 1150-€ 1400 gross monthly
Languages required
EN
Employees in Lithuania
0
Job offers
0
Established in Lithuania
0
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POS Technical Support Representative

Description

A POS Support Representative is expected to work with customers to identify POS system-related problems and advise them on solutions. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the troubleshooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills. Training is provided on our hardware and software.


Requirements

  • Proficient written and spoken English is a must;
  • Willingness to develop computer skills;
  • Ability to work from 5 pm till 2 am (1 weekend day);
  • Computer hardware/ networking/ software troubleshooting skills would be a huge advantage;
  • Experience managing or working in the restaurant industry would be an advantage;
  • Customer Service/ Technical Support experience preferred;
  • Working with Point of Sale equipment, credit card terminals, registers is a plus.


Benefits

  • A growing innovative company with a friendly atmosphere;
  • Opportunity to move to a higher tier position based on your performance;
  • Library, training, online courses, and conferences to improve your skills;
  • Unifying events and team buildings;
  • Remote workout classes;
  • Competitive salary and performance-based bonuses;
  • Additional vacation days;
  • Health insurance;
  • Salary 1100-1400 EUR / gross.