Customer Support Operator

Junior specialist

Valid until
2021-12-01
Field
Information Technology & Services
Location
Vilnius
Position salary
€ 1200-€ 1400 gross monthly
Languages required
EN
Employees in Lithuania
0
Job offers
0
Established in Lithuania
0
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Job Responsibilities: 

  • Support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices
  • Good troubleshooting skills.
  • Fundamental knowledge of Networks.
  • Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
  • Excellent Verbal, Email communication skills.
  • Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
  • Willingness to work in 24*7 environment.

 

Job Requirements:

  • 24x7 monitoring and management support for in-scope infrastructure.
  • Handle escalations and assist in creation of RCAs.
  • Proactive monitoring and tracking of tickets.
  • Generate operations report.
  • Monitor and execute Job schedules.
  • Manage bridge calls and notify respective support groups.
  • Interaction with Vendors and other support groups.
  • Performs Gap Analysis.
  • Provide phone support 24x7x365.
  • Creation of SOP's and knowledgebase.

 

Background:  

  • Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
  • Incident, Problem, Change lifecycle process.
  • Any ITSM tool e.g.: Remedy, Peregrine etc.
  • Batch job scheduling.
  • Start/stop backup jobs.
  • Backup monitoring tools like Networker.
  • Generating Reports through Dashboard, Remedy etc.

 

Technology buzzwords:

  • Tools: Remedy, Tivoli.
  • OS: Unix, Windows
  • VMware
  • MS Office

 

Recommended Certification:



ITIL Certification.