IT Service Desk Agent

Junior specialist

Valid until
Information Technology & Services
Vilnius, Remote job
Position salary
€ 1200-€ 1400 gross monthly
Languages required
Employees in Lithuania
Job offers
Established in Lithuania

IT Service Desk Analyst role purpose is to deliver a first class customer service via telephone and digital channels providing 1st line IT support for various IT issues.

As a Service Desk Analyst your responsibilities would include:

Deliver outstanding customer service by answering all queries promptly, remaining approachable; courteous and professional at all times;

Handle incoming calls and logging call details into the system;

Troubleshoot technical issues and take ownership through to resolution;

Escalate high impact incidents quickly, in line with procedures and ensure all relevant information is passed on;

Evaluating the impact of the issue for the business and escalating urgent and business critical issues in a timely manner in line with internal procedures;

Show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk.