As a Service Desk Analyst your responsibilities would include:
Deliver outstanding customer service by answering all queries promptly, remaining approachable; courteous and professional at all times;
Handle incoming calls and logging call details into the system;
Troubleshoot technical issues and take ownership through to resolution;
Escalate high impact incidents quickly, in line with procedures and ensure all relevant information is passed on;
Evaluating the impact of the issue for the business and escalating urgent and business critical issues in a timely manner in line with internal procedures;
Show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk.